Conversations

Discover what your customers ask — and where your knowledge has gaps. Think of it as an inbox you open daily, not an admin table.

Reading conversations

The Conversations page is split into a session list and a full view of each session. Each card in the list shows:

• The conversation's date and time.
• The number of messages in the session.
• The site the visitor came from (if available).

Click any session to read the full transcript: visitor messages and assistant messages in order, with timestamps.

Searching conversations

Use the search box to find a word inside the conversation text itself — search works in Arabic, so you'll find everyone who asked about "delivery" or "prices", for example.

Spotting knowledge gaps

The biggest payoff of this page is seeing the questions Khabir couldn't answer from your files. When questions repeat about something missing from your knowledge, that's your to-do list: add a file that covers them and the assistant improves immediately.

No conversations yet?

If the page is empty, the widget probably isn't installed yet. Copy the embed code from Settings and paste it into your site, and your customers' conversations will start showing up here.