First check your Spam/Junk folder — our emails sometimes land there. Then, on the "Verify your email" screen, press "Resend email". Double-check the address you signed up with is correct. After tapping the link, return to the dashboard and press "I've verified — continue". Or sign up with "Continue with Google" to skip verification entirely.

On the login page, click "Forgot password?", enter your email, and we'll send a link to set a new password (valid for one hour). Check your Spam/Junk folder if it doesn't arrive. If you signed up with "Continue with Google", just log in with Google — no password needed.

Check three things: the line is placed before the </body> tag on an actually published page, the data-key value is exactly as you copied it from Settings, and your site's domain is within the "allowed domains" (or the field is empty). Also try a hard refresh of the page.

It's usually a scanned file (an image with no text), protected, or empty. A short reason shows under the file name. The most reliable fix: upload a Word version that contains real text. Also remember your plan's size limits.

That's by design — Khabir doesn't invent answers. It means the information isn't in your knowledge. Open Conversations to see the repeated questions, then add a file that covers them.

The assistant pauses politely when the quota runs out and offers an upgrade — you're never charged extra for going over. The quota resets on the 1st of each calendar month. If you set a human handoff, it stays available to the visitor.

Yes. It answers in the Arabic dialect you choose in Settings, and if a visitor asks in English it replies in English.

Your files stay yours — delete them anytime and the assistant's knowledge goes with them. You control conversation retention from Settings.

No. Installation is one line you paste into your site. And if you don't have a website, enable the public chat page and share its link directly — see Install the widget.