Connect WhatsApp to Khabir

Let your AI assistant answer customers straight through WhatsApp Business — with a single guided setup you do once.

This guide walks you through creating a Meta Business account, registering your business's WhatsApp number, and generating the access token Khabir needs to run the assistant on WhatsApp. All accounts, the number, and the token stay yours.

1) Create a Meta Business account

Open business.facebook.com and log in with Facebook. In the create-business dialog, fill your business name, your name, and business email, then press Submit.

After creation, confirm your email from Meta's message, then enter Meta Business Suite.

2) Activate a developer account

Open developers.facebook.com and press Get Started. Add a verification mobile number, enter the 6-digit code, confirm your email, choose the Owner/founder role, and complete registration.

3) Create the app and connect WhatsApp

From My Apps press Create App, enter an app name and email, then pick the Connect with customers through WhatsApp use case and link the business you created.

On the customize page, select the business and press Continue — a WhatsApp Business Account (WABA) and a free test number are created.

4) Try the test number (optional)

Under Step 1. Try it out the test number appears with its IDs. Add a recipient WhatsApp number and send a test message to see how the API behaves before using your real number.

5) Register your real number

Go to Step 2. Production setup → Register your WhatsApp phone number → Add new number.

Fill the business info, then the WhatsApp profile: display name (shown to your customers), timezone, and category.

Enter your real number and choose the verification method (text message or call).

Enter the 6-digit code you receive, then press Register.

After registration the number's status becomes Registered — ready to send and receive.

6) Generate a permanent access token

From Business Settings → System users, create a System User with the Admin role.

Assign it two assets — the app and the WhatsApp account — with full control, or the token won't work.

Press Generate token, pick the app, set expiry to Never, and enable both whatsapp_business_messaging and whatsapp_business_management.

7) Publish the app and add a payment card

By default your app is in Development mode and can't message real numbers (you'll see an "API access blocked" error). To publish it:

1. In App settings → Basic, add a Privacy Policy URL (your website's privacy page works) and save.
2. Open the Publish tab and click Publish — the app's status becomes Live.

Then add a payment card: under Step 2. Production setup → Add payment method, enter your card and save. Replying to customers who message you first is free (up to 1,000 service conversations/month), but Meta requires a card on file to enable sending.

Final step — connect from your Khabir dashboard

Three things you do yourself, from your own dashboard:

1. Copy your App Secret: in your Meta app → Settings → Basic, click Show next to App Secret and copy it.
2. Configure the Webhook: in your app → WhatsApp → Configuration, set the Callback URL and Verify token exactly as shown on the Channels page in your Khabir dashboard, then subscribe to the messages field (flip its Subscribe toggle on).
3. Paste the details: open the Channels page in your Khabir dashboard and paste your Phone Number ID, WhatsApp Business Account ID, App Secret, and access token, then press "Connect number" and send a test message.

Your assistant then replies to customers on WhatsApp — it all happens from your own dashboard, with nothing to send us.

After connecting — what does the assistant do on WhatsApp?

• Answers from your knowledge with the same intelligence as your website widget, in the customer's dialect. WhatsApp conversations show up under Conversations with their own filter.
• Writes like a WhatsApp native: WhatsApp's own formatting (bold and bullet lists), long answers arrive split across two or three consecutive messages instead of one wall of text, and links show a tappable preview card.
• Captures interested customers automatically: a WhatsApp number is already verified, so the moment clear buying or booking intent appears (with lead capture in "Conversational" mode) the customer lands on the Leads page with their name and number — without being asked for anything.
• Routes human requests: if a customer asks to talk to a person, the assistant reassures them the team will follow up, shares your direct contact channel if one is set, and you get an alert email with their name and number — see When a visitor asks for a human.
• On a knowledge gap the assistant appends your direct contact channel to its reply, so the customer never hits a dead end.

Related pages

• Leads — How a WhatsApp customer becomes a lead automatically.
• Conversations — Filtering WhatsApp conversations.
• Customize — Dialect and persona apply on every channel.
• Usage & plans — What counts as a conversation and what's left.